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Gift Retail Management

These helpful articles on marketing, management and operations will ensure your gift retail store is properly managed.

Fall 2008

Customer Service Sells!

Most retailers are fully aware of the terms add-on selling and up-selling, each used to describe the concept of maximizing each sale. These concepts are especially important during the short holiday selling season, when the right sales techniques can mean the difference from being in the red or the black.

Summer 2008

Striking Gold: Gathering and Using Customer Data

You have heard it before: Repeat customers are the foundations for your store's success. Customer data used well and targeted efficiently can deliver these customers to your door over and over again. Find out how.

Spring 2008

Spring Into Action With In-Store Events

Looking to drive more traffic to your store in the coming months? Here are some ideas that might work.

Winter 2008

Scents Make Dollars

Proponents of sensory marketing say it encourages customers to linger (and therefore buy more) in your store. The big boys spend millions on sensory marketing, but can it work on a limited budget in your store? Find out.

Spring 2007

Get Covered

Press coverage is an important part of your store's marketing and public relations strategy. Find out how you can impress the press and get noticed!

Winter 2006

Cause and Effect

As a small business owner, it's almost certain that you're frequently asked to donate money to local charities, to sponsor neighborhood Little League teams and to supply products for school or church auctions. Making these gestures is commendable. But what if there was a way to engage your customers to help with your philanthropic efforts? You'd surely make a greater impact in your community and, possibly, the world.

Fall 2006

Party In Store

What's the magic key that unlocks a trend for in-store parties? Merchandising has taken a cue from the special events and weddings industry: Make your party an experience. Anyone can set out a platter of finger sandwiches and punch. Your party, with the special additions featured in this article, will stand out as marketing genius that delivers on many levels: appeal to individual shoppers, group attraction, media coverage, and repeat visits from loyal customers.

Summer 2006

Direct Impact: Five Steps to Creating a High-Impact Postcard Mailing

Postcards are fast, easy and inexpensive. For gift shop owners who want to get the word out and don't want to waste time—or money—postcard mailings are a great way to draw traffic and generate sales. Just follow these five steps to develop your own high-impact postcard program. You'll be mailing in no time!

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